Refund and Cancellation Policy

Effective date: September 21, 2026 Last updated: October 6, 2026

This page restates, in one place, the billing terms for the Cert.Photos Pro tier. The binding version is §5.2 of our Terms of Service; where this page and the Terms differ, the Terms govern.

Cert.Photos is a service of Platform Technology Ventures LLC, One Broadway, 14th Floor, Cambridge, MA 02142, USA.

1. What you are buying

The Free tier costs nothing and requires no payment method.

The Pro tier is a recurring subscription, currently $20 per year. It adds up to 10,000 certified photographs per year and a verified-user indicator. Every certification at every tier, including the Free tier, is signed, watermarked and anchored to a public ledger. The full description is in Terms of Service §5.1 and §5.2.

Prices do not include taxes. You are responsible for any taxes, duties or government charges that apply to your purchase.

2. How you are billed

The Pro tier is purchased and billed through our website, using a third-party payment processor. Pro tier purchases are not made through Apple's In-App Purchase system or Google Play's billing system.

Your subscription renews automatically at the end of each one-year period at the then-current price. We send a renewal reminder by email before each renewal.

If we change the price, we will give you at least 30 days' notice before a price increase, and the new price applies to your next renewal unless you cancel first.

3. Cancelling

The following is quoted from Terms of Service §5.2.

Cancellation. You may cancel auto-renewal at any time from your account settings on the website or by contacting us at support@cert.photos. Cancellation takes effect at the end of your current paid period; you will continue to have Pro access until that date.

Cancelling stops the next renewal. It does not delete your account or your photographs. To delete your account and your data, use the account deletion page.

4. Refunds

The following is quoted from Terms of Service §5.2.

Refunds. Except where required by applicable law, payments are non-refundable. We may, in our discretion, issue refunds for isolated cases (for example, accidental purchases reported within 14 days).

In practice, this is how to ask:

• Email support@cert.photos from the address on the account, and tell us what happened and the approximate date of the charge.
• We aim to respond within 3 business days.
• If we agree a refund, it is returned to the original payment method. How long it then takes to appear is set by your bank or card issuer, typically 5–10 business days.

Statutory refund rights are not affected by anything on this page.

5. What happens to your photographs if you stop paying

Cancelling or lapsing does not revoke certificates that were already issued. Certified photographs stay certified and their verification pages keep working. Pro-only features stop at the end of the paid period.

6. Failed payments and chargebacks

If a renewal payment fails, we will retry it and let you know. If it cannot be collected, the subscription reverts to the Free tier at the end of the paid period.

If you do not recognise a charge, please email support@cert.photos before contacting your bank — we can usually resolve it faster, and a chargeback may result in the account being suspended while it is investigated.

7. Contact

Billing questions: support@cert.photos Legal: legal@cert.photos

Platform Technology Ventures LLC, One Broadway, 14th Floor, Cambridge, MA 02142, USA.